My Creator Store earnings have not been paid out for approximately 2.5 months.
My last completed Creator Store payout was on July 1, 2026. Before this issue started, payouts were being processed regularly every month.
I have continued making sales through the Creator Store / Toolbox since then. Revenue is correctly moving through the 30-day pending period, and some of it has already moved to Available Balance, but no new payout has been processed.
At the time of writing, my Creator Store transaction page shows:
Available Balance: TRY 30,982.57
Pending Revenue: TRY 24,307.30
Last completed payout: July 1, 2026
My previous payouts were processed normally:
February 3, 2026
March 3, 2026
April 1, 2026
May 4, 2026
June 2, 2026
July 1, 2026
Since July 1, no payout has been issued even though there is a significant Available Balance.
There have been no changes to my account information, billing or payout settings, or account standing before or during this issue. I have not had any known issues with my account or payment setup, and everything was working normally before the payouts stopped.
I am also still able to sell my assets on the Creator Store normally, and I continue to receive new sales. The issue appears to be specifically with the payout itself, since revenue continues to move into Available Balance but is not being paid out.
I have attached a screenshot showing my current balance and payout history.
Thanks in advance. I would appreciate it if this could be looked into.
Page URL: https://create.roblox.com/dashboard/transactions?tab=store&paymentType=Payouts