Hello,
I am a Roblox Creator Store seller and I am currently unable to update the Stripe account connected to my seller account.
The issue is that my Creator Store seller account is still connected to an old Stripe account that I no longer have access to.
When I initially connected Stripe, I entered incorrect personal information during the setup process. I later completed the identity verification steps, but the verification failed. After finding out that I could not use that Stripe account because I am under 18, I deleted the Stripe account and expected it to disconnect from my Creator Store seller account.
However, Roblox still appears to have the deleted Stripe account connected, and I am unable to connect the correct Stripe account.
I have contacted Roblox Support multiple times, but the responses seem to misunderstand the issue. This is not a request to change a billing email or update payment information I need the old Stripe seller account connection removed from my Creator Store seller account so I can connect a valid Stripe account owned by my parent.
Could someone from the Creator Store or payments team help remove the existing Stripe connection?
Thank you.
Page URL: https://create.roblox.com/settings/eligibility/priced-assets
