There appears to be a synchronization issue between the BanAsync API and the moderation interface on the Creator Hub. Although bans are being successfully applied in-game, the “Bans” section in the Creator Hub fails to reflect recent activity.
I have implemented a custom logging system that integrates with a Discord webhook to log all ban actions made using BanAsync. This system has been operating without issues and continues to confirm that users are being actively banned when conditions are met.
However, I have observed the following problem:
-
Bans triggered using BanAsync are functionally successful — affected players are immediately removed from the experience and cannot rejoin.
-
These bans are accurately logged via my Discord webhook, confirming the system is operational.
-
Despite this, the moderation section in the Creator Hub (specifically under Experience > Moderation > Bans) has not updated in several days.
-
It falsely shows that no players have been banned, even though recent bans have been confirmed via logs and player reports.
Additionally, I attempted to manually remove a ban from the Creator Hub to see if it would re-sync the list, but this had no effect — newly issued bans still do not appear.
Evidence
these are the guys I banned yesterday from my experience and I wanted to unban them from the site but they don’t show up in the bans of creator hub
Expected behavior
The “Bans” section on Creator Hub should update in real-time (or with minimal delay) to reflect any new bans issued via BanAsync.
Page URL: https://create.roblox.com/dashboard/creations/experiences/5817447917/moderation/bans this is the personal page of my game but if you could check it out on your pages