After enabling the Price Optimization feature in my game, a serious issue occurred where purchase records for developer products and game passes are not being saved for some users. As a result, I am currently receiving multiple refund requests.
At the time of purchase, rewards are granted correctly, but once the player leaves and rejoins the game, the rewards from developer product purchases are reset, and even game passes are no longer owned on Roblox.
My game averages around 8K CCU, and over the past month, there were no reports of this issue. However, after enabling the Price Optimization feature, this bug began occurring. Due to this problem, I have now disabled the Price Optimization feature.
Game link: [🌱] Grass Incremental - Roblox
My English is not very strong, so if there are any parts that are difficult to understand, please feel free to ask me for clarification!
