I’m resubmitting this bug despite an already existing thread on the matter, in hopes that the radio silence from Roblox is due to incorrect formatting on the original post, rather than a deliberate attempt to not engage with the issue.
I will do my best to present this factually and walk you through the logical inconsistencies. I am fully open to having holes poked in my story wherever they appear, as I’m confident that the moderation action crumbles under the slightest scrutiny.
TL;DR
- My main account, HollowAurelius, was terminated on Oct 10 for “using an account to evade moderation.”
- I have no other terminated or moderated accounts, and I can still freely access every other account tied to the same email and IP address.
- My prior moderation history on HollowAurelius is attached below, and limited to asset removals. No warnings, no bans, no terminations.
- If this were a correct alt-avoidance ban, all of my alt accounts should have also been banned
- The only new factor before termination was that I worked on public networks and a VPN from Oct 6-10. I was only logged into the account that got terminated. Accounts I was not logged into were unaffected.
- My termination notice itself dates back over a year (05/17/24) suggesting a stale record or false automated flag.
This is but one example of a problem happening to dozens if not hundreds of developers.
A detailed Description
Myself and many others have recently received a termination notice on our accounts, citing “creating or using an account to avoid enforcement action taken against another account.”
This implies that these accounts being terminated for being used to circumvent existing moderation action taken against another account we own ,so two things must be true:
- We own/use another account…
- ..that has been moderated
however, in my case,
- Yes, I do own multiple other accounts
- No, None of these accounts have been moderated, only my main
It is impossible to “create/use an account to avoid enforcement action taken against another” if there is no enforcement action to avoid!
I have checked the moderation history of every single account I have access to, including all accounts I own and both accounts owned by my siblings - none of them have been warned, banned or terminated.
Roblox’s moderation system is making a critical, repeated, systematic error in correlating unrelated accounts, resulting in innocent accounts being terminated as if they were alts of rightfully banned users.
In all cases I’ve seen, the appeals team outright refuse to provide evidence of this connection, or the name of the originally banned account. We receive only template rejection to appeals, with no indication that our appeals have been read, with no opportunity to provide evidence to support our claim.
In my case and the majority of cases I’ve seen, the review date is listed as far back as year ago - My main account is almost 14 years old so could not have been created for this purpose.
- This means I am being accused of having creating another account that got terminated a year ago, using a VPN
- Thus for Roblox to correlate both accounts, they are insisting that both accounts belong to me, and therefore there should be no issue in telling me the name of the account I have been linked to.
When & Where it happens
In my case, this has happened days after working away from home, which I do not usually do. My termination occured on Oct 10.
From Oct 6-10:
- I accessed studio, as HollowAurelius, on my Mac through my phone’s hotspot and various cafe wifi networks.
- I separately accessed studio, as HollowAurelius, through a free VPN (ProtonVPN, again, a very popular provider) on my Mac
- I was away from home in another city (left on the 6th, returned on the 10th)
On Oct 6 and Oct 10 only (not in-between);
- I accessed studio and the roblox player through my home WiFi network, on my Mac, PC and Phone, on multiple accounts each,
I only include the hotspot here for full context. I don’t think it had much to do with the ban.
I have not received any moderation notices that resulted in a warning or a ban. I have attached a picture below of my account’s moderation history. None of my other accounts have a moderation history
Videos and Images
Termination notice is over a year old
(Correction/Clarification; none of my OTHER accounts have any moderation history. My main only has DMCA asset removals that I was not warned/banned for)
My other accounts, clearly linked to my main, are unaffected
(because I’ve never logged into these outside my home network)
My moderation history is only asset removals (copyrighted logos in old clothes) that i was not punished for in any way
My accounts are connected to the same email:
(Both of these accounts have been on my phone’s quick-switcher for months now)
Reproduction Steps
- Connect one device to a free VPN like ProtonVPN, the other to your home network.
- Create two fresh accounts, one on the VPN, one on the home network. Do not connect the accounts or share details or both risk being banned.
- Only the account connected to the VPN will get banned. Your home network account will remain unaffected
Consistency is hard to gauge. Some people have seen all of their alts get wiped, others like me only have a single account affected. I don’t have numbers I’m afraid.
What is more consistent is the use of shared WiFi networks in these cases. VPNs use a shared pool of IPs to mask your connection info. Free VPNs use a very small pool to save on costs.
We know that two siblings can be banned together over a shared WiFi network. There is no reason that this would not hold true for two accounts connected over the same VPN IP.
I am using;
MacBook - MacOS Tahoe 26.0.1 (25A362), Zen Browser and ProtonVPN
PC - Windows 11 and Zen Browser
iPhone 15 Pro (Roblox App)
Expected behavior
What I would expect to happen
I would expect Roblox Moderation to foresee the issue of false links between VPN networks and either exclude VPN IPs (which are freely available) from being used to make connections between accounts, or to simply block connections from VPNs if it’s that much of an issue.
I would expect Roblox Support and the Appeals Team to understand this issue and review all available information to rectify decisions once it has been made available to them.
Most importantly, I would expect Roblox to acknowledge this issue.
I understand that user safety is paramount on Roblox, and that recently the platform has been under heavy scrutiny from the media. However, this is a deeply concerning issue and I hope it can be understood that the radio silence from Roblox is, frankly, terrifying. It is not a nice position to be in, and many of hard working developers are left wondering if we can trust Roblox to sort this issue, or if we will be forced off the platform (at risk of violating ToS with new accounts).
Original post:
Enforcement Ban System Wrongly Terminating Innocent Accounts
Similar posts:
AI Moderation Massively Terminates Accounts (Not related to enforcement bans)
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