Custom Character Bug

Hi, I am trying to make my own custom character and when I try to spawn in as an R15 character rig I can’t move or jump. Has someone got the same problem and can someone help me try and fix this problem, thank you.

Is the HumanoidRootPart the PrimaryPart of the character model?

Sorry to be annoying and dumb but how to I check that.

Click on the model and look into the properties tab Screen Shot 2021-04-06 at 8.57.39 AM

Oh ok, yes it is the primary part

Is the humanoidrootpart anchored, or the whole model anchored? If it is unanchor it

The humanoid root part was anchored so I unanchored it and it worked. Thank you so much, sorry for bothering you with this.

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