When going to the custom events tab and breaking it down by Custom Field 2, it would load indefinitely and not show any results. My page would just freeze and I’d have to close my window; everyone who has access to my games’ analytics dashboard is facing this issue. One person saw results but his window then immediately closed right after. Please review – thank you.
Jayden,
It might be an issue that is occurring only in my game. My team is also facing the issue, so I’d need an engineer to look into it since they have access to our game.
I noticed you are combining two different properties into Custom Field 2. Would it be possible for you to put one of them into Custom Field 3? That way you could break down on either property, and filter on specific values of either property. It would also prevent getting into this situation where the browser is trying to render 5000+ time series lines on the chart (one for each combination) which is causing major slowdowns in the browser.
At the same time, I’m looking at things we can do to prevent this major slowdown from occurring in our browser client code so that it is capable of functioning somewhat in the current kind of situation.
We’ve made a change now that should help somewhat in this case (with the data as is). See if you can view the page now. It’s still pretty slow, but hopefully will load within a minute or so. I’d recommend using the export function since the page still isn’t terribly responsive after it loads.
