Since Months we are receiving our Retention, Monetization and Acquisition Data around 18 to 22 hours after the end of the Day basically losing a day to react in time.
Expected behavior
They should arrive maximum 10 hours after the end of the day so we can react Quickly when something bad happen, we are losing some precious time. I know it takes a while to compute and there is a lot of dependencies, but its not an excuse.
I asked the Analytics team many times in the past and they always said " We Know about it and we are working on Improving it ".
EDIT: Today the Report is late by more then 30 hours..
Page URL: https://create.roblox.com/dashboard/creations/experiences/10198825880/analytics/retention?annotation=Benchmark
3 Likes
I can fully agree with this, i constantly have to post to get them to fix the delays and it really sucks, i like to be able to view my analytics to see how things are performing and it really is a pain having to wait a large amount of delayed time daily each time for it to appear
1 Like
Apology for the delay.
We are working on stablizing the system to avoid 24 hour SLA miss.
We are also thinking about further optimization.
May I know what is the data you care most?
For example, overall metrics like DAU/Retention/Revenue and the benchmark for them?
So we can work on optimizing some top specific metrics as we now support many metrics and your input can help us prioritize certain things.
2 Likes
Personally for me I care about revenue and the benchmarks, however I can’t answer for him. but thats also because I face this issue with UGC instead of a game
The most important are Day1 and Day7 Retention, After that its all the Home Recommendation stats.
Got it. Thanks for the details. I will circle back and talk to our team about prioritizing the landing time for these key metrics
2 Likes
It was getting better after your answer but now its slow again.