DataStoreService failures since ~7:25 AM EST causing widespread data load/save issues

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I’m not sure why I haven’t seen more reports about this yet, but DataStoreService appears to have been experiencing significant issues since approximately 7:25 AM EST today.

Across multiple live servers, I’m seeing frequent InternalServerError responses from DataStoreService, including failures on both UpdateAsync and GetAsync. The errors are generally returning 502 responses with messages such as:

API Services rejected request with error. Error code: 0 Reason: An internal server error occurred.

This is affecting normal player data loading, saving, session-lock refreshing, and other DataStore-dependent systems. Our retry logic is handling temporary failures where possible, but the frequency is high enough that players are still experiencing failed loads and delayed sessions.

Multiple experiences are affected.

The failures have been occurring consistently since around 7:25 AM EST and are still happening as of this report.

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A private message is associated with this bug report

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Hi thanks for the report, we are aware of the issue and investigating.

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This is resolved now. Please let us know if you still have issues.

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I’ve been having issues too since october 3rd. The datastores stopped working and started returning nil and false, (can’t get the exact error message). My datastores NEVER had an issue since I added them and I’ve seen on twitter other roblox games like Adopt Me started kicking players since octorber 3rd.

Datastores now sometimes work and sometimes break, so please keep looking into it.

@buffyreal123

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