Day 7 ret is 0% but day 30 stickiness is not 0%?

Bug Reports Creator Hub (create.roblox.com) Bugs
1

It says people are coming back on the 31st day but my day 7 ret is 0% and idk if this is related but d7 stickiness is also not 0%

Expected behavior

D7 ret should properly update as it makes no sense that the other stats arent 0 as well because they imply d7 would be above 0

Page URL: https://create.roblox.com/dashboard/creations/experiences/4358167272/analytics/retention

1 Like
2

I believe Retention counts new users, but Stickiness counts both new and existing users. You’re probably just having existing users play for 30 days in a row, while new users aren’t staying that long.

3

Per the definitions what you are seeing can happen as the previous commenter mentioned about new vs returning users

Looking at your Experience’s metrics overall this seems like a reasonably believable scenario

If you hover over the info tooltip:
image

  • D7 Retention = Percentage of new players who came back and played again on the 8th day (D7) after their first session
  • Day 30 Stickiness = Percentage of players who came back and played again on Day 30 (31st day) => Players = New AND returning
4

I saw someone play after a week when i started advertising on the 25th of may and some others thats why it concerns me

5

As in they played on the 25th but i saw them a week after as well