Developer Products do not work

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1

Developer products don’t work in my game when I test them in the live game, but they work perfectly fine in Studio.

In the live game, I just get this error. The developer product belongs to a different experience, but Third Party Sales is enabled. Since it works in Studio, I don’t understand why it doesn’t work in the actual game.

Am I missing something, or is there another requirement for third-party developer products to work in a live experience?

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Expected behavior

The product should be able to be purchased

2 Likes
2

Cross-Game sales between gamepasses and developer products were disabled in a recent update so unfortunately this is by design. You can view more here:

Hope that helps

3 Likes
3

As far as I know, third-party developer products aren’t supported in live experiences, even if Third Party Sales is enabled. Studio can behave differently and may not reflect the live behavior.

“Starting May 30, 2026, cross-game (cross-experience) developer product sales will be disabled.”

4 Likes
4

Hello, i am a developer of this game and i have changed the developer product of this function to be a developer product of the actual game it is, and its still giving the same error.

1 Like
5

Strange. Would probably be worth linking the game in this bug report so it can be reviewed

I cannot replicate this issue

2 Likes
6

This is the game, for people who want to check it out. The “Become next” is the button that activates this developer product, even tho it happens to all the developer products in the game. I made it 2 robux for testing purposes.

1 Like
7

If it happens to every developer product in game, it doesn’t seem like the issue with the specific developer product.
Try testing it in studio, and check if it works. Maybe developer console will show something while buying it?

2 Likes
8

Yep, in Roblox Studio it works perfectly fine.

1 Like
9

Have you tried creating a brand new developer product and testing that one?

2 Likes
10

Well, this developer product right here is brand new, and right after this forum post the owner made a developer product under the game its hosted in, which is the one being used right now. And still the same issue sadly.

1 Like
11

That’s a very strange issue. I’m out of ideas, sorry

2 Likes
12

Its fine. I really REALLY appreciate you for answering!! Thank you!!! :face_holding_back_tears::+1:

For the people reading, i have also noticed it happened in this post!

4 Likes
13

Has to be a bug then, you remind me of someone

2 Likes
14

Thank you for the report. We have assigned this to our team for review.

3 Likes
15

Hi, I noticed this was reported for a test universe, is the main universe experiencing the same issue?

Also, after creating developer products in the test universe, did you update the PromptProductPurchase in Studio to use the productIds for the newly created products?

2 Likes
16

Do you mind doing mine as well

17

Hello, i changed some of the coin developer products to belong to the test universe and they surprisingly work now! The “Become next” product also did belong to the game earlier, and didnt seem to work, but now it seems that it has been resolved, thanks!