1. What do you want to achieve?
I would like to have the Roblox groups associated with my development projects restored after my account termination was successfully appealed. I’m also looking for advice from anyone who has experienced a similar situation or knows the appropriate process to resolve it.
2. What is the issue?
A few weeks ago, my Roblox account (Snowzbunz) was incorrectly terminated. I appealed the moderation action, and Roblox restored my account after determining the enforcement should be reversed.
Although my account has been fully restored, several Roblox groups that I own or manage remain locked as a result of the original moderation action.
The affected groups include:
- Chernobyl: Industrial Hell Community (ID: 140124523)
- Deltarune: Tower Defense Community (ID: 35657757)
- Lucky 7 Entertainment - Development & Testing (ID: 34541785)
- Lucky 7 Entertainment - Legal & Moderation (ID: 33790598)
Additionally, two archived groups owned by one of my alternate accounts are also affected.
These groups are used by my development team for active Roblox projects. Because they remain locked, we’re unable to manage group-owned assets, perform administrative tasks, publish updates, or continue normal development.
This has effectively blocked development despite the original moderation action against my account already being reversed.
I’ll attach screenshots of the locked groups and the support responses below.
3. What solutions have you tried so far?
I’ve been working with Roblox Support for over a week.
So far:
- My account appeal was successful and my account was restored.
- Appeals informed me they could not handle the group issue and forwarded my case to Customer Support.
- Customer Support requested additional information, including screenshots and the affected group URLs.
- After providing everything requested, Roblox replied that the groups had been moderated and that my case had been forwarded to a specialist who would be able to assist further.
- Since receiving that response, I have not heard from the specialist or received any further updates, despite following up with Support. It has now been several days without any response regarding the escalated case.
I’ve also opened separate support tickets regarding related issues caused by the original enforcement (such as my Plus subscription), but those are unrelated to the locked groups.
Additional Information
These groups belong to Lucky 7 Entertainment LLC and contain the infrastructure for our active Roblox experiences, including DELTARUNE: Tower Defense. The continued restrictions have delayed development, prevented our team from accessing development resources, and halted normal operations.
I’m not asking the DevForum to overturn moderation, my account appeal has already been resolved. I’m simply trying to understand what the next step is.
Has anyone experienced Roblox groups remaining locked after a successful account restoration?
Is there another support channel for development groups?
Is it normal for an issue to be escalated to a specialist and then receive no further communication for this length of time?
At this point, I’m unsure what else I can do to get this resolved, so any advice or shared experiences would be greatly appreciated.
Thank you.
Snowzbunz
Vice President & Creative Director
Lucky 7 Entertainment LLC
www.lucky7entertainment.com
