A little less than a month ago I got my DevEx Portal account locked, I attempted incorrect passwords too many times without realizing it would trigger a lockdown (it all happened in less than 15 seconds). The same day I submitted a Roblox Support ticket, because the ‘account locked’ message referred back to contacting Roblox for unlocking it, which I have still not gotten a follow-up on (estimated wait time was 3-5 business days). I received an automatic response confirming I got the contact details right, but nothing more. A little less than a week ago I submitted another almost identical ticket, no response there either. Do I keep waiting or try to get in contact another way?
Nope, I’m thinking I’ll wait another week at most and then try other ways of contact. Roblox really needs a better communication bridge between them and DevEx-eligible developers.
