I submitted a DevEx request on the 3rd of July and it was paid on the 8th. However, I had accidently put in an incorrect account number, and Tipalti refunded it and I recieved an email from Roblox to fix it. Upon doing so, I was emailed on the 14th being told it was processed and would be paid in 3-5 business days.
I have not recieved the funds and the Tipalti portal only shows the initial refunded payment. It has been 9 business days and I have attempted to contact DevEx support twice, once on the 14th and once on the 23rd, and I have not recieved a response.
I have double checked my account and routing numbers in Tipalti, and they are both correct. I had also checked with Tipalti, and I was shown as payable. I am unsure as to what else I am able to do.
dealing with bounced devex payments is a nightmare, but don’t panic. your money isn’t lost, it’s just stuck in administrative purgatory.
​here is the reality of what happens when tipalti rejects a payment: the automated flow breaks. the email stating “it will be paid in 3-5 business days” is just an automated template. because your first attempt bounced, your payout now requires manual reconciliation between roblox’s finance team and tipalti. this specific manual process is notoriously slow and frequently takes 2 to 4 weeks.
​tipalti support telling you your account is “payable” just means your bank info is finally correct and verified. it does NOT mean roblox has actually re-initiated the transfer yet.
​crucial advice: do NOT open any more support tickets. every time you update or create a new zendesk ticket, the system resets your position and pushes you to the back of the queue. just wait it out. the devEx team is heavily backlogged with manual exceptions, but your funds are safe and will eventually hit your bank.
