Hello! I recently moved countries and set up a company in my new country of residence. I have completed the company registration process, received all required documents, and set up a business bank account so I could continue receiving my Roblox earnings through DevEx.
However, I have been experiencing a long delay while updating my payment details and completing my DevEx request.
Here is the timeline:
- May 26, 2026: I moved countries and started the process of setting up my company.
- Early June: My company received all registration documents and my business bank account was set up.
- After setting everything up, I noticed I needed the “Allow all country payments” option enabled in order to receive payments through my bank.
- June 12: I contacted Roblox Support to request this option to be enabled.
- After waiting several weeks without a response, I opened multiple support tickets regarding the same issue.
- Around June 28: My boyfriend, who also moved countries and had the same issue, contacted support and got the setting enabled almost immediately. He asked the support agent if they could enable it for my account as well, and I was finally able to access the option.
- June 28: I submitted my first DevEx request. Unfortunately, I accidentally uploaded an unsigned version of one of my company documents.
- July 10: I received an email saying:
“Please upload a new Evidence of treaty address. Missing registrar signatures on company document.”
- The same day, July 10 , I uploaded the correct signed and stamped documents, and requested the DevEx again.
Since then, I have been waiting for my DevEx request to be processed, but I have not received any further updates. I also contacted support again around 5 days ago but have not received a response yet.
I understand that DevEx reviews can take time, especially when submitting new documents that have to be reviewed, but this process has now been ongoing for a significant amount of time. My family recently relocated, and we currently rely on my DevEx income, so the delay has become difficult after the moving expenses.
Has anyone experienced a similar delay after submitting corrected company documents? Is there any way a staff member could check whether my request is still pending review or if anything else is needed from my side? Thank you for any help!