I submitted my DevEx request on July 13, and it has remained Pending ever since. I haven’t received any email, Creator Hub notification, or any indication of what is causing the delay.
To make things even more confusing, two of my friends submitted their DevEx requests after mine, and both received their payments within a few days, while mine has remained pending without any updates.
I contacted Roblox Support twice:
My first support ticket never received a response.
My second ticket received what appeared to be an automated reply stating that my DevEx was rejected because my Robux were “earned the wrong way.”
The problem is that this doesn’t match how my Robux were earned.
My earnings are from legitimate development work, so the response I received doesn’t seem to apply to my situation.
This is also NOT my first DevEx request, so I’m unsure if that’s contributing to the delay.
At this point, I’m mainly looking for:
An explanation of why my request has been been pending for so long.
Confirmation of whether there is actually an issue with my DevEx request.
if my DevEx request was declined, why haven’t my Robux been returned?
Guidance on what I should do next if Support continues sending generic or automated responses.
Has anyone else experienced a similar situation, especially with long-pending DevEx requests or receiving incorrect automated responses from Support? If so, how was it eventually resolved?
I’d really appreciate any advice or if someone from Roblox could help clarify what’s happening because it is quite too frustrating. Thank you.
The timeframe and the reply from Roblox Support hints that they might be holding your request for manual review. You’re currently waiting 23 days, it’s not unusual for them to take 1-2 months for that.
I’d suggest waiting a bit longer, but if you haven’t received an outcome after like 45 days, make a ticket in a category other than the first one if you have access:
oh wow, I didn’t know they could randomly do that. It’s quite frustrating because a lot of things are being delayed because of it, but I’ll see how long it takes for them to provide any update.
Thank you for sharing your experience. I’ll be patient and wait for now.
UPDATE:
My DevEx request was eventually rejected, so at first I thought the issue had been resolved. I submitted another request on 8/8/2026, but that was rejected again without any clear explanation. The only message I received on my Roblox account was that the Robux were “not eligible.” This is honestly becoming very frustrating, especially because I have been paid by this group multiple times for actual work I completed for them, and this is only becoming an issue now. I have already contacted DevEx Support, and I’ve also seen posts mentioning that Roblox may ask for proof of work or transactions. I genuinely hope they ask me for that, because I have proof of the work I completed and the payments I received. What’s frustrating is how little information is being provided about the rejection, I’m not being told how much Robux they believe was earned incorrectly, or what transaction is causing the issue. I would really appreciate some clarification so I can understand what is actually wrong and resolve this.
