hi!
i have been working with DevEx Portal support for the past 2-3 months (this isn’t my first DevEx) trying to successfully change the information on my Tipalti account from a legal guardian’s to mine as i am no longer a minor.
so far i have succeeded in changing all the information on the Tipalti side which took 1 month and a half, but Roblox still rejected my request for the reason given in the title after so.
now, i have been attempting to contact Roblox Support for the past month or so, waiting the full 5 (or more) days between each attempt to completely no avail.
i am genuinely at my wit’s end as i have been trying to get this resolved for 3 months already and i have people i need to help.
should i send a support request specifically mentioning needing to align the name with the one on Tipalti or asking to verify my identity? i’m so lost.