I wanted to raise this as more of a report because something clearly isn’t functioning the way it should. I submitted my DevEx request on August 12, 2025, and it has now been almost two months with no update and no payout. In the past, my requests have never taken anywhere near this long, so this feels like a clear break from expected behavior.
I’ve already tried reaching out to support twice for clarification, but I haven’t received a single response. From my perspective, the expected outcome here is simple: DevEx requests should process within a consistent timeline, and if delays occur, support should provide updates. The actual result I’m experiencing is the opposite. No payout, no updates, and no communication
This has a direct impact on me because these payments are part of my payment schedule. I depend on them being on time, and the delay has created financial stress. It shouldn’t be a guessing game when a request is going to go through.
Ticket ID regarding DevEx: 135386865
Expected behavior
What I Expect to Happen:
My DevEx request from 08/12/2025 should be looked at, or at the very least I should receive a concrete update on its current status.
If there is a legitimate reason for the delay, I expect clear communication explaining why this request is taking nearly two months, especially when previous requests did not face this issue.
I also expect Roblox Support to improve responsiveness going forward, as unanswered tickets for time-sensitive financial issues should not happen.
Update: When I initially created this bug report, my DevEx ticket was replied to with an apparent “follow-up”. It’s been a week and a half since that message and I haven’t received any support regarding my DevEx request, or why it might be taking over 2 months.
10/7/2025 Update; I’ve received a response in which they’ve said that my request is taking time since it still needs to be evaluated; Why couldn’t of this DevEx request been evaluated months prior? It’s Early October while I sent my DevEx in late July. This process is beginning to become extremely tedious and frustrating for me, I’ve never occured such a delay.
10/15/2025 Update: They said a week from today that they’d be looking into my requests, still no confirmation or status on WHEN it will be processed, even though it’s been well over 3 months. Seriously, There’s no possible way DevEx should be this slow.
I’ve had several issues in the past with long delays in my DevEx requests, and 80% of the time it’s because I changed some financial or personal details in the Tipalti portal, which would cause delays of several weeks or up to two months. If you made some change to your information in your Tipalti portal, then this is probably the reason.
I agree that there’s a clear issue with communication, as from my perspective all I see is my submitted Robux completely missing with no indication of a payout or progress on my payout, which is worrying at best. I would appreciate a page similar to the recent Appeals UI with a clear timeline of activity.
I’m even more confused since I never changed any Tipalti information, yet my request has been delayed for this long without any good reasoning behind it. At seems like they’re refusing to pay developers/ delaying it for as long as possible.
Same happening with me unfortunately, not for 2 months, but for 2 weeks, this never happened to me as well, my previous devex requests used to take 3 to 5 business days to approve, now it’s been more than 12 days (8 business days) for now and it is still pending, i sent an email to support to see if i get a reply, but nothing for now, but it’s creating significant financial stress. It’s good to know that i’m not the only one going through this.
going through something similar and it seems like support just never replies. ive been denied 4 times this month, with the most recent one saying “not eligible” even though i’ve devex’d from this same game just a few months ago. really does feel like theyre just refusing to pay developers or something, its impossible to get in contact with support for a company of this size
I’m experiencing the same issue. Not only do DevEx requests take an extremely long time (mine was rejected after 4 weeks), but for the Dynamic Head Bundles I sell on the Roblox marketplace, it says “Insufficient Earned Robux.”
I contacted Support, citing Roblox’s Terms of Use on how those are considered earned Robux since I sell bundles on the Roblox marketplace, but they haven’t responded. It’s been almost 2 weeks since the ticket was created. Before this, I cashed out with countless DevEx requests, so I don’t know what’s currently happening.
something really suspicious is going on. i dont know if they’re holding onto money to make their monthly report look better to investors or what but im losing faith in this company pretty badly. i’ve also not received a single support ticket response in 2 weeks
It’s been 3 entire months and now they’re REJECTING my DevEx request stating that the robux earned is ineligible, even when acquired legitimately. This is ridiculous.
I have the same problem. I’ve been using DevEx since 2023 and got rejected on February 2025. It is now October and I still can’t devex any robux that came from different development groups. I realized it was my account itself that can’t devex since my other developers were still able to devex from the same sources. I feel like we were banned on using DevEx without any clear reason.
We just figured out that the account we were trying to use for DevEx is in a completely broken state. If I’m going to briefly mention what I observe, most features on the site are restricted for this account. Only recently played games are loading on the homepage; recommended games and everything else are not loading, not all items from the group are showing when viewed from the group store on the website, and the Robux Wallet, meaning the estimation for eligible DevEx amount, is broken.
There are a lot of issues, and we concluded that it’s affecting DevEx as well. When we tried sending a payout from the same group to DevEx on a different account, it showed as eligible (and I cashed out), so there’s no issue with the source of the Robux. Can a staff member genuinely look into my case? I think I might fall into a different bug report with this because the issue is account-related.
Another reason we suspect this is the account’s history. Previously, the account had been reset via a “Security Notification,” and thanks to a Roblox staff member, the old verified email was forcefully reattached to the account
When the account was reset due to security, the email on the account was removed; I don’t know if they’ve fixed this now, and a staff member manually fixed it (I had a bug report about the issue all the way back: Issue with "Security Notification" Feature - Email Removal and Account Lockout). But right now, it’s saved but completely broken…
Just to give an idea, the homepage literally looks like this, and on top of that, a bunch of other things are wrong (The issue can’t be device- or browser-specific because the problem only occurs on this account):
And here I was complaining because it’s been 15 days since I requested my first payment… Why is everything so slow on this platform? Has it always been like this?
I’m not having delay issues but I have noticed that my devexes are coming up short. I use a devex calculator online so it might not be accurate. But I thought the rate was raised in September not lowered lol. Has anyone else noticed the amount difference?
