My Roblox account was terminated on March 28, 2026. Since then I’ve gone through every available channel with no resolution and, critically, no human review at any point.
For the first two months, I filed dozens if not hundreds of standard support tickets. Every single one was met with the same automated “under review” response — no human agent ever engaged with the case. My first DMCA counter-notice also exceeded the 14-business-day statutory deadline with no action taken, which forced me to file a renewed counter-notice on May 27, 2026 (Ticket #170888474) for my UGC asset “Dominus Draconis” (Asset ID: 123852471585324): Dominus Draconis - Roblox. Under 17 U.S.C. § 512(g)(2)(C), a service provider must restore disputed material within 10–14 business days of a valid counter-notice unless the claimant files a federal action and notifies the provider. It has now been 117+ calendar days since that counter-notice — and nearly six months since termination — with no restoration, no lawsuit confirmation, and no substantive response.
Beyond support, I’ve filed a formal complaint with the Better Business Bureau (BBB), which went unanswered by the platform. I’m located in Morocco, so per the counter-notice terms I consent to the jurisdiction of the federal district court where Roblox Corporation is headquartered. I’m posting here from my alt account, specifically trying to reach a staff member with actual authority to intervene, since every standard channel has led to the same dead end. I’ve also now sent the full ticket history and counter-notice details directly to copyright_agent@roblox.com, since that appears to be the correct channel with actual legal-team visibility.
I’m not walking away from this account. It carries a creator status I’ve built over time, and I’m not prepared to lose it to a dispute that has never once been reviewed by a person. What I’m asking for is straightforward: confirmation of the claimant’s status if a lawsuit has in fact been filed, or full restoration of the asset and reversal of all associated moderation actions, consistent with what the statute requires.
Reference: Ticket #170888474 | Asset ID 123852471585324 | Account terminated March 28, 2026 | Counter-notice filed May 27, 2026 | 117+ days elapsed since counter-notice | BBB complaint filed
