Customer service claims they cannot change your account location despite documentation claiming so. Either they’re wrong, or the documentation is wrong.
Expected behavior
The documentation should reflect what customer service is claiming, or they should’ve followed through with the request.
Page URL: https://en.help.roblox.com/hc/en-us/articles/21767603654932-Account-Location
You must provide proof of being in that new location. If ID Verification via Persona is available, you can request that and they will send you a Persona link to verify your ID location. Sometimes you can also provide gift or credit cards as proof.
The documentation says a lot of things, that doesn’t necessarily mean it’s true.
Hello @SkrubDaNub! Thanks for reaching out.
I’ve chatted with the team who handles policy on this and I wanted to give you an update asap.
I’ve confirmed that you can work with Roblox Support to change your account location as long as you provide a valid proof of residency. This process/policy continues to be discussed as we speak and I believe the article is being updated very soon to reflect this. I suggest keeping an eye on any future changes on this article which should have the latest accurate information that we can provide on this topic. I also appreciate any patience you can provide to our support team while this policy continues to scale and be fine-tuned.
@CraX_573 I understand the frustration with outdated information, but please flag anything you see that might not be accurate and we can do our best to figure it out. We have a lot of info out there and the more accurate it is the better for all of us 
.
Have a great rest of your week!
naahchos
