Hello,
I am experiencing a persistent issue where published dynamic head bundles fail to generate their catalog and store thumbnail. The 3D render in the creator hub/ Group Store is stuck showing the default untextured grey head, even though the head and its textures are 100% approved by moderation.
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In-Game Render: The head functions perfectly fine inside the game engine and in the avatar inspector, loading all facial features, textures and custom details properly.
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Store/Creator Hub Render: The catalog thumbnail viewer fails silently and permanently locks the thumbnail to the default placeholder grey head asset
-Attempts to fix: I have re- uploaded around 30 variants testing differents setups, ending with the same grey head asset. Direct TextureID, SurfaceAppearance, single/ group uploads, change the name, and fresh Studio places. Nothing updates the web thumbnail.
-Impact: Every attempt cost 80 robux for upload fees, resulting a significant loss of Robux without getting a functional store preview for buyers. -
I also want to let you know my second group where those heads should be posted is still locked by error. Also holding more than 1,000,000 robux pending in total, with 900k ready to send but BEING frozen. Making me have to upload my new ugc in other group. Closing my post but not giving any advice to fix it. Group remains locked after aproved appeal and account restoration
Expected behavior
Is there a known issue with the catalog thumbnail background worked for dynamic heads, or a way to trigger a forced thumbnail redraw on affected asset IDs?