I’m locked out of important account functions and also unable to log in from other devices after switching on Enhanced Protection.
A day ago, I manually turned on Enhanced Protection myself, switching over from authenticator app 2FA, which was working completely fine before this. I didn’t realize this would end up glitching out the way it did, and now I’m stuck. Roblox’s account recovery method doesn’t work at all, as I don’t have any backup codes, and my country isn’t listed for receiving the code. I feel stuck with no direction at all, and I think only Roblox staff can fix this issue.
“Your device will ask you for fingerprint, face ID, or screen lock.”
Even though it says that, no fingerprint, face ID, or screen lock verification prompt appears. Its just windows popping up this menu.
The issues:
- QR code scanning for passkey verification doesn’t work at all
- Whenever i scan it my phone displays this message: “No passkeys available”
- I can’t create a new passkey either, since the system asks for passkey verification to even do that, but I have no passkey to verify with in the first place
- There’s no way for me to turn off Enhanced Protection or switch back to authenticator 2FA
- Because of this I can’t send funds through group transfer, and I can’t log into my account from other devices either
I’ve noticed other people posting similar reports here on forum about this issue so im sure its not just me.
Can someone advise on how to disable Enhanced Protection or get my account access restored without a passkey? Or if this needs to go to someone who can manually review my account, please let me know. Roblox support is not helpful at all, as it’s a chatbot replying to my tickets and not even understanding my situation correctly.
Thanks in advance!