error digit code email doesnt send code to reset password

Hello to all Roblox staff and forum members. Why hasn’t my issue been resolved yet? My friend has been waiting for a very long time—today is July 31st, and she has already been waiting for nearly a month. While my friend was actively playing today, her account was suddenly and unexpectedly logged out. She frequently uses the “One-Time Email Code” feature to log into Roblox. However, following this logout, she has not received the email containing the login code; the verification codes are simply not being sent to the registered email

Expected behavior

Expected Outcome

Roblox should successfully send a 6-digit verification code to the registered email address within a few minutes.

A private message is associated with this bug report

@cabbagetsunami my friend try to use chat support but i close conversation although she got email