EU DSA Support Email keeps looping automated responses instead of reaching a real person

Bug Reports Roblox Application and Website Bugs
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I’ve been complaining about these issues since 2025 sadly!

It seems like EU DSA Support email is sadly mishandled as normal Roblox Customer Service and the agents there are so dumb that even the humans look like AI. I’ve seen them do all sorts of mistakes, like duplicate text or sending things to the wrong team.

So I guess for now this can only be treated as normal support inquiries since the agents do not even know what the Digital Services Act is.

Funnily enough I even had a support ticket replying saying that what I was complaining about was impossible on Roblox and that there was no way bla bla bla

Sometimes you are lucky enough to get directed to the standard non-dsa safety team but since they don’t typically take reports via email they treat you as an appeal since it’s what they also do - it’s atrocious! (For other inquiries)

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This is still an issue. A BIG issue. This is against the EU DSA act.

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Since the European Commission has now designated Roblox as a Very Large Online Platform (VLOP), Roblox has until January 2027 to comply with the additional DSA requirements that apply to VLOPs. If issues like these continue and they haven’t fixed it, they can be reported to your Digital Services Coordinator (DSC).

There are probably way more issues than just this too, especially since Roblox will now be subject to additional oversight, systemic risk assessments, independent audits, and enforcement by the European Commission under the DSA.

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