My existing Roblox experience Arcadia is currently restricted to age-checked 16+ users, and I am unable to make the experience available to its intended younger audience.
Arcadia is an established experience that has been on Roblox for approximately two years, rather than a newly created experience. I have completed the applicable Content Maturity & Compliance questionnaire and have attempted to configure its audience appropriately, but the experience remains limited to 16+ users.
My creator account has an active Roblox Plus subscription which I have maintained for more than four consecutive months. I have also completed the required account/identity verification and security requirements. I have attempted to change the experience’s age/audience settings, but I am still unable to make Arcadia available to users below 16. This also substantially limits my ability to advertise and grow an established experience because the available audience is restricted to age-checked 16+ users.
I understand that Roblox uses the Roblox Kids/Select evaluation process for users under 16. However, because Arcadia predates these changes and I believe I have satisfied the creator-side publishing requirements, I would like Roblox staff to review the experience and determine exactly what is preventing it from becoming eligible for Roblox Select.
Steps to reproduce:
- Open Arcadia in Creator Dashboard
- Navigate to its Audience/Reach settings.
- Attempt to configure the experience for its appropriate audience below 16
- The experience remains restricted to the 16+ audience
Please review the experience itself and my account’s eligibility status and let me know whether this is an evaluation requirement, an account eligibility issue, an experience moderation/safety issue, or an unintended restriction.
I can provide the Experience ID, direct experience URL, screenshots of Audience Reach, questionnaire results and any additional information required.
Expected behavior
Arcadia should be evaluated according to its actual content, completed maturity questionnaire and the current Roblox Kids/Select publishing requirements.
If Arcadia satisfies the requirements for Roblox Select, I expect it to become available to the appropriate under-16 audience rather than remaining restricted to age-checked 16+ users.
If it does not currently qualify, I would like the Audience Reach page to clearly identify the exact outstanding requirement so that I can address it. In particular, I would like confirmation of whether Arcadia is waiting on the highly engaged player evaluation threshold, a safety review, an account-level requirement, or another condition
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