Expedited Review Refund After Game Ownership Transfer

Help and Feedback Platform Usage Support
1

I couldn’t find any documentation covering this scenario, and since the expedited review fee is a refundable 100,000 Robux, I wanted to ask how ownership transfers affect the refund.

Scenario

  1. Developer A creates and owns an experience.
  2. Developer A pays the 100,000 Robux Expedited Review fee.
  3. The experience is approved through the expedited review process.
  4. Before the 90-day refund eligibility period, ownership of the experience (or the owning group) is transferred to Developer B.

Once the experience becomes eligible for a refund:

  • Who is entitled to receive the 100,000 Robux refund?
  • Is the refund tied to the original account that paid the fee, or to the current owner of the experience?
  • If Developer A no longer has permission to access Creator Hub → Audience → Reach for that experience, how would they request the refund?
  • If Developer A remains a developer with edit permissions but is no longer the owner, does anything change?
  • If the experience changes ownership multiple times before the refund becomes available, who ultimately receives the refund?

The current documentation explains when the refund can be requested, but I couldn’t find anything describing what happens if ownership changes before that point.

An official clarification would be greatly appreciated, as this seems like a situation that could realistically occur when experiences are transferred between developers or groups.

Thank you!

3 Likes
2

The refund is tied to the account that actually paid the Robux, not the experience itself. If Developer A paid it, they are the ones who have to request it through their transaction history or support ticket. Once ownership moves to a group or another user, the original payment record stays with the payer.

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3

What documentation says this? I was under the impression the refund would only be accessible through the Creator Hub → Audience → Reach page.