Experience banned for content that does not exist

[Iliuminatis (ベ_ヘ)]

Hello, my experience was banned for content that does not exist in my experience: visible free-form user creation.
The game had passed 500 highly engaged players review and had no issues with moderator review back then.
However, yesterday the experience got banned and the responsible moderator wrote a false reason for the ban.
The game does not contain “Voting” system where players “Compare” free-form user creations as the moderator has claimed. The game does not contain any free-form user creation that would replicate to other clients.

100k Robux was spent on advertising and nearly 500$ USD additionally for Sponsored Ads.

[Iliuminatis (ベ_ヘ)]

Game is unbanned now, but despite that, the moderator responsible for the ban declined all appeals making it look like my experience broke a rule when it was a false report.

Furthermore, all CCU progress was wasted including the money spent on sponsored ads…
This also affected game metrics.
It is extremely unfair as the moderator who banned the experience made a false statement in the reason, and it has caused my game significant damage as well as financial loss.

[1234Funnycurry (G00EY_BOOTS)]

Very similar issue with me, my 2K CCU game that is a painting game doesn’t replicate paint to other players (because of this update). A moderator took it down yesterday for “containing freeform drawings”. This is the 3rd time its happened.

[jayfissy]

Same issue here, my drawing game has been through this exact cycle 4+ times: flagged for Free-Form User Creation, appealed, restored, then re-flagged again with no content changes. This time, however, the moderators denied my appeal. Despite the experience having already passed moderation review while it was banned. Currently still suspended after 15 days despite Appeals earlier confirming the suspension was removed.

My sandbox drawing game keeps being incorrectly moderated to 16+ despite meeting All Ages requirements

My experience is being repeatedly and incorrectly flagged as Free-Form User Creation / 16+, despite meeting the requirements for All Ages in the Maturity & Compliance Questionnaire. This is not a one-time misflag — it is a recurring cycle: Game gets flagged 16+ / Free-Form User Creation I submit an appeal Appeal is approved and the correct age rating (All Ages) is restored Some time later, with no changes made to the game, it is automatically re-flagged back to 16+ Repeat This has happened 4 …

[X0BaconHairDude0X (baconhairguy)]

can you tell me what age rating was set for this?

[X0BaconHairDude0X (baconhairguy)]

I don’t understand, isn’t your game basically free form drawing? Those games are pretty much set to 16+ thats why it gets moderated to 16+ (i think this age rating is dumb though)

[Iliuminatis (ベ_ヘ)]

All ages obviously. It’s single player drawing with multiplayer scores leaderboard game.

[X0BaconHairDude0X (baconhairguy)]

sadly it still does not count as all ages, because according to multiple posts, its said free form counts as 13+/16+ EVEN if its not shown to other clients, its a bummer

[Iliuminatis (ベ_ヘ)]

@Roblox

Free-form User Creation

Free-form user creation applies to features within experiences that allow users to draw or write in 2D and replicate those creations to other users without the completed creation going through Roblox moderation (e.g., writing or drawing on a chalkboard, whiteboard, or with spray paint). This does not include in-experience user creations assembled with 3D assets that have individually gone through Roblox moderation (e.g. building a house with blocks, creating an outfit, creating short-form videos of in-experience content).

https://devforum.roblox.com/t/updating-experience-guideline-policies-to-keep-our-younger-users-safe/3249079?page=3#p-11588825-free-form-user-creation-6

[X0BaconHairDude0X (baconhairguy)]

yeah i’ve seen that post and I was confused but apparently in this post

Allow client-sided freeform content for under 13 users

Yes, I know you’re referring to 2D. There’s nothing that says 2D drawings aren’t allowed. 2D drawings only count as “Free-form User Creation” if they are replicated to other users without being moderated by Roblox. If it’s entirely client-side, then it’s never replicated, and doesn’t need to be moderated, so it doesn’t count.

@chloeb3000

we were told to remove it, even after clarifying with DevRel. Any content that is freeform, whether it is shown to other users or not, is not allowed to under 13

[Iliuminatis (ベ_ヘ)]

Then how about Adopt Me and Bloxburg houses which are free-form user creations? I recall some of popular RP games having drawing board which doesn’t replicate what other player has drawn, however none of those games were ever moderated for such thing.

Besides my game was moderated and about 2 days later reinstated without any notice or explanation. If it really was breaking rules it wouldn’t have been reinstated. Furthermore, the moderation reason listed features that does not exist in my game “compare the painting between players”.