Hello Roblox Team,
I am writing to report a critical issue regarding my experience. The game is fully published and set to public, and it is working perfectly fine when I access it through my own creator account. However, regular players are completely unable to join.
When any other user tries to access the experience, they are greeted with a dark screen that says:
“Content not accessible - This experience is currently not available.”
Here are the troubleshooting steps I have already verified and completed:
Experience Status: The game is set to Public.
Questionnaire & Ratings: The Maturity & Compliance Questionnaire has been fully completed and filled out, and the questionnaire rating/classification is applied.
Audience & Settings: I have double-checked all settings under the Creator Dashboard (including Places and Permissions as suggested by support), and everything is correctly configured.
Despite following all the standard procedures, the game remains completely locked out for the public. It seems to be a backend glitch or an issue with regional compliance processing.
Experience Details:
Universe ID: 3740066208
Error Message Shown to Players: “Content not accessible / This experience is currently not available”
Could you please investigate this issue and check if there is a regional lock, a compliance hold, or a moderation bug affecting this specific Universe ID?
Thank you for your time and assistance.
Best regards,
Expected behavior
