After a successful appeal of a false moderation, my experience’s name continues to appear as [ Content Deleted ] in all English-language notifications sent via ExperienceNotificationService. This is causing confusion for my players and negatively impacting my game’s perception.
Reproduction Steps:
This is a persistent backend issue, not easily reproducible. However, the conditions that led to it are:
- The experience was falsely moderated by an automated system on March 15, 2025.
- The moderation was appealed and the experience was restored by Roblox Support on March 24, 2025.
- Ever since the restoration, any call to ExperienceNotificationService to send a notification for my game results in the title being [ Content Deleted ] for English users. The game’s name appears correctly on its public page.
Expected Behavior:
I expect the ExperienceNotificationService to pull the current, correct name of my experience (“[Your Game’s Name]”) for all notifications.
Actual Behavior:
The service is pulling a stale, cached name ([ Content Deleted ]) from the previous moderation. A screenshot of an affected notification is attached. Also seen in localization ‘text to translate’ (name and description). Changing the name and description does not fix the issue.
Workaround:
There is no workaround available to me as a developer. This appears to be a backend caching issue that requires engineering intervention.
Issue Area: Engine
Impact: High
Frequency: Constantly
Date First Experienced: March 24, 2025 (immediately after restoration)
Date Last Experienced: October 24, 2025
Universe ID: 2659464761
Game Link: The Multiverse Project - Roblox
Associated reports:
- ExperienceNotificationService Displays “[ Content Deleted ]” As Notification Titles
- Game title appears as "[Content Deleted]" in invites and when logged out
- Game shows as [Content Deleted] in search and invites, but it's public and accessible
A private message is associated with this bug report