Experience no longer appears on search results

Bug Reports Roblox Application and Website Bugs
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Discovered around September 27, 2025 2:00PM UTC.

My experience has received another shadow ban with the similar behavior almost 11 months ago on the report that I made here

After making a small update for TopbarPlus in my experience, then around possibly 1-2 days later, I discovered that my experience went down on the search results upon searching the full game here which has severely impact the visibility of the game.

Screenshot 2025-09-29 072739
Screenshot 2025-09-29 0727391368Ă—281 39 KB

Then I discovered something new that my experience has reduced exposure across Home, Search, and Charts. My experience did followed their best practices: No unnecessary tags in description, no spam or irrelevant keywords that abuses the algorithm, unique trends compared to other competitors. The experience’s title, description and thumbnails accurately reflect on what our experience is.

I tried contact support again but apparently its most likely that they may not be able to help me again and may get more emails which I have to wait 1-2 days for them to respond. The worse is that the shadow ban may possibly remained months unsolved if I keep continuing using contact support so I decided to report my case here.

Screenshot 2025-09-29 074542
Screenshot 2025-09-29 0745421345Ă—673 83.6 KB

The experience’s acquisition stats received a massive drop which was similar to my previous report around 11 months ago

If anyone can help, it would be gladly appreciated!

Expected behavior

Experience should appear as top as intended by searching this keyword because it has an active 1,000 CCUs, 700 million visits, and 100k likes as of posting this.

A private message is associated with this bug report

4 Likes
2

Oh i think ive seen that game before

Its up right now btw but when i search it, the game doesnt appear which is weird..maybe you should try to get a staff on the devforum to help? but i think it got banned because its copyright?

2 Likes
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I am currently waiting for any staff to see this report as the game is still shadow banned on search results, home recommendations, and charts.

4

Its not entirely shadow banned, try searching it with these exact words

“Granny: Multiplayer”

it worked for me and appeared on the search results which is weird
(yes quotation marks included)

1 Like
5

I couldnt get the video to be full screen because Roblox doesnt allow videos to be larger than 10MB

6

Yes it does appear in the search results when you put quotation marks however…

Not everyone is aware of using quotation marks feature when searching a game on Roblox, other games without quotation marks still appear in the search results. As the report shows, the experience has reduced exposure across Home, Search, and Charts which had never occurred before until recently which believes that the game is shadow banned as shown with evidences I provided on the report. (Acquisition Stats, Images, Links)

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I don’t think anyone is

Yes, this is very interesting though. I wonder why quotation marks allows you to see the game but not having it doesnt allow you to see it. I think the best choice is to try and get a staff on and hopefully you can let them try and help you as Roblox support is kinda…bad…(understatement)

You could try pinging a staff member or try and get more views on this topic as there is only 37 views

1 Like
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[As of 10/8/2025, 11:30AM UTC]

Game is still not appearing on the search results despite having an active 600 CCUs which is intended to appear at the top accordingly.

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[As of 10/15/2025, 12:30AM UTC]

The experience is now appearing normally on the search results after updating the icon and thumbnails which resolved the reduced exposure label (I probably misunderstood about the Reduced Exposured Label being false positive)

I will keep an eye out for two weeks if anything happens thus marking this solved now.

2 Likes
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