Experience stuck on infinite “Waiting for an available server” even after creating a brand new place

Hello,
I am experiencing a persistent issue where specific experiences cannot start a server. Players get stuck indefinitely on the “Waiting for an available server” / “Waiting for a suitable server” screen and never join.

Key points:
This occurs on both the original experience and a completely new experience created by transferring all content.
The experience is set to Public with a 16+ maturity rating, and Its Completed the questionnaire.

I have tried republishing, restarting servers from Creator Dashboard, creating Private Servers, and testing from different devices/accounts.

Other experiences on the same account work normally.

Studio Play sometimes works, but the live client never successfully joins.

No other error codes appear — only the infinite waiting message.

Timeline:
The issue first started around mid-September 2026 (HKT) and has continued since then.

Platforms tested:
Windows PC and mobile.

I already contacted Roblox Support. They confirmed they are currently tracking an issue related to “Waiting for an available server” and recorded my report, but could not provide a timeline.

Please investigate why these specific places are unable to spin up servers.
Thank you.

2 Likes

Can vouch, this currently also happens to my game specifically as well:

It is not my game’s issue as nobody experiences this on the test pitch, it is specifically that game for some reason..?

Please get back to us ASAP!!