I am the owner of two ROBLOX experiences (experience: 71676918026467) and (experience: 78250871360699)
Character AI: Futurisma | Play on Roblox
Character Talk Simulator | Play on Roblox
We recently had an issue with FilterStringAsync not being applied to custom text entry scripts due to a back-end coding bug which led to our games becoming restricted to 18+ age rating. We have now fixed this issue. We have added Roblox’s TextService:FilterStringAsync to all custom text-entry scripts in these experiences.
The age rating for these two experience has been sitting in pending review for thirteen days without a response and it is glitched in the queue. I have filed appeal tickets but they go no where.
Our experiences is with maturity labels that would allow minimal age rating. It has been over a month that it says it has been pending review. Please help
This is what it looks like. It is leading to a reduction in payment to hard-working developers on our team who get a % of profits because of this delay. Thank you for reading.
Expected behavior
We want to have these two experiences age ratings reviewed and approved in a timely manner so that our experience’s audience reach can apply to all age ratings and not just 16+.