Expected behavior
Page URL: https://create.roblox.com/dashboard/creations/experiences/2780603711/moderation/bans
A private message is associated with this bug report
Are you used free models for your game? Maybe you added backdoored model that attacker are used for ban players. Players:BanAsync() can be called only by the server. I highly recommend to set Players.BanningEnabled property to false and publish changes
This isn’t a bug… you need to secure your game. Something is extremely lacking in your games structure if exploiters have been able to do this.
I guess the “bug” here could be the ban dashboard no longer loading due to the amount of bans. Maybe engineers could help with wiping the bans and fix the loading issue.
still not working for some players
You need someone to go through all your game code and search for some backdoor or obfuscated code that is allowing someone admin access to your game. Did you solo develop the whole game or do you have others who help? I only ask as you have yourself titled as an Artist, not meant to be a dig at your coding skills. 
This isnt a bug rather it seems you either have a coding oversight (which is very unlikely judging off of that ban note) or (most likely) you have a backdoor in your game (commonly known as Serversides). Removing them is rather easy. As simple as searching for scripts that use either require, getfenv, or if they don’t obfuscate it just identifying what the script does. If you need any help removing them lmk
Thank you for the report. Per the other helpful comments in this thread, I would look for potential scripts that have been unintentionally injected into your experience, which is the likely source of this issue. At this time, we will be closing this bug, since it doesn’t appear to be a bug with the Ban API itself.
