Extremely low render distance for low end devices

Multiple users from our games:

report seeing extremely low render distances since 1 or 2 weeks ago.

They claim to have had much better render distance before without crashing issues.
Manually setting the graphics to a higher setting doesn’t improve this issue.

Expected behavior

Ideally there shouldn’t be extreme optimizations like this unless absolutely necessary to prevent a crash.
The reports (attached in private), claim they had no issues beforehand with crashing or performance.

A private message is associated with this bug report

Hello There! I hope you’re doing well.
Thank you for taking the time to submit this issue and for reading our message.

To help us move forward, we’d appreciate your support with a few questions:

  • Is this issue still occurring on your device?

  • If so, could you please include a microprofiler dump, and your system information?

Don’t worry — we’ve got you covered!
You can find step-by-step instructions on how to generate and send the microprofiler [How to post a Bug Report - Bug Reports - Developer Forum | Roblox]. Following these steps will help us better understand the issue and work on a solution more efficiently.
Thank you again for your cooperation!

Can’t replicate on my devices.
It’s users reporting issues.

Hello, we made a configuration change earlier today and believe it should have resolved this. Please let us know if the issue persists.

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