I’ve received reports from several players of my game regarding a strange graphical glitch that’s started happening within the last few days. Following are some images / videos I’ve received from a player:
The player who recorded this footage was running on a Samsung Galaxy S20 FE 5G. We have not pushed any updates which could cause this. I am not even sure how this would be caused on our side as it looks like a lighting engine bug.
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Hi Max,
This issue is not occurring on my device. I have not seen it at all, it’s only been reported to me by other players of my game. It is still happening for them as far as I know. Since this appears to be an engine bug, I am not sure what log to ask players to send. How can this be done via the mobile app?
Hi @mysticalBelugaWhale - is this issue still occurring? Could you please share a repro file in the private message section so that we can try to repro this locally?
Thanks!
I believe I was able to fix it on my side. It was extremely strange though. The cause seemed to be related to a gun that some players were using which caused multiple rigs with AnimationControllers to be parented to workspace for a brief amount of time. Changing the rigs from AnimationControllers to Humanoids seems to have fixed the issue, although I am still not sure what was causing it in the first place.
