My UGC group, Khoisie (33060834), which I co-own with my partner has been locked, and my holder account, “timetonotbelame” (143992641) has been terminated. This is most likely due to Roblox’s AI moderation system and have costed me over $1,000 in earnings loss so far, with much more to come the longer this is going to take.
A regular UGC item I uploaded was falsely deleted for ‘Terrorism/Extremism’, which I originally received a 7 day ban for. The item in question contained no such content, which is proven through the fact that other textures of our item are still up.
We appealed through Roblox Support (Ticket #182561594), and an agent agreed that we had not violated any rules. They stated that the item would be restored and the account would be unbanned within 3 business days.
3 business days had passed without the account being restored, so I replied to the ticket to follow up. A different agent replied and unexpectedly told us that after further review, the moderation would not be reversed. We decided to just wait it out, as the 7 day ban was about to expire the next morning. However later that night, the punishment was suddenly changed from a 7 day ban to a full account termination without any clear explanation. The new moderation reason being ‘Inappropriate content/behavior’.
This situation is extremely confusing, because the Support team had previously told us that we had not violated any rules. Since then, we’ve submitted countless support tickets, but we have received no further response. It’s now been about 10 days since the original 7 day ban and about a week since we last received any meaningful response from Support.
All we are asking for is for this case to be carefully reviewed manually by an actual person. If any Roblox staff member or someone from the Developer Relations team sees this, we would greatly appreciate your help restoring our accounts and group.
