First DevEx - "Invalid Password" when attempting to cash out

Help and Feedback Platform Usage Support
1

Hi everyone,

I’m trying to complete my first DevEx, but I’ve run into an issue that I haven’t been able to solve.

When I click Cash Out , Roblox asks me to enter my password. However, every time I enter it, I receive an “Invalid Password” error, even though I’m using the same password that I use to log into my Roblox account.

To rule out any issues on my end, I already tried:

  • Changing my account password.
  • Logging out and signing back in.
  • Trying again in a different browser.
  • Verifying that I’m using the correct password.

Unfortunately, I still get the same “Invalid Password” message every time I try to cash out.

This is my first DevEx, so I’ve never gone through the process before.

Additionally:

  • I have never created a Tipalti account.
  • I haven’t received any email from Tipalti yet.
  • Because of that, I haven’t completed any tax or payment information.

I’m wondering if this is expected for first-time DevEx users, or if the password prompt should still work before the Tipalti setup begins.

Has anyone experienced this before or knows what could be causing it?

Thanks in advance for any help!

Evidence:

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3 Likes
2

Same thing happening to me also.

1 Like
3

I fixed it by going to an incognito tab and doing account recovery. But that may flag your account for a bit, it made me not able to submit tax information through the tax submission page for a day or 2. But by today I’m able to submit my info, so maybe this will work for you too.

4

Thank you so much! Your solution worked for me. After almost a month and a half, I was finally able to submit my DevEx request. However, after recently changing my password, I’m currently unable to submit the tax information form. I’ve contacted Roblox Support about it and I’m waiting for their response. I really appreciate you sharing this solution!

1 Like