Frequent Random Server Shutdowns

Bug Reports Other Bugs
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We’ve been receiving a large number of complaints about random server shutdowns happening multiple times a day in our game RIVALS. They seem to happen randomly and not done by anything on our end.

We only shutdown servers manually when there are important bug fixes or major updates, which occur once a month. These daily server restarts are pretty concerning as it also affects gameplay and a players experience

This also appears to be affecting all places in RIVALS, not just the main lobby.

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Expected behavior

Servers should remain active unless they were intentionally shutdown by a developer or if there’s an update.

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This is also impacting Maple County, we keep having full servers shut down randomly. Our client crash rate is showing around 2.6% in our analytics. Typically, the way it works is that our soft-shutdown system (using BindToClose) activates, and players are teleported to a reserved server, before being teleported back to a fresh server. But they are getting disconnected, prior to being teleported back to the fresh servers.

This has happened before, but it’s starting to become a frequent issue (at least once if not multiple times a day), we haven’t pushed any sort of major updates recently that would be causing this either.

Example of what some users have seen:

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@SuperPat77 I was doing some more research on the forums, seem like this might be in your purview?

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Acknowledging that we’ve seen a few reports like this and it’s on our radar

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Thanks for the acknowledgement, I’ve let our community know.

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Forgot to mention, but please let me know if there’s anyway we can help an investigation. Happy to privately provide our analytics and any relevant information.

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