I understand that the DevForum is not meant for this, however Roblox Support has been of zero help to my friend and they need an actual person to help with this. They’ve written:
“Hello, I am writing this in order to know how to get access to my account again. This originally happened because I wanted to get rid of 2FA because my new phone didn’t transfer the data in the 2FA app. When I searched up how to get rid of 2FA, the results led me to the Roblox support page. I made a ticket asking the bot to reset my 2FA, to which the bot said that in order for the 2FA to be reset, it had to reset all of my passwords so then I could use the account recovery to regain access. So, I allowed the bot to reset my account and all of its passwords; however, for some reason the account still has 2FA enabled, making me unable to use account recovery to log back in. I went through the steps to not use 2FA, but it asks me to use another email that I have used to buy robux with. When I tried to use my main email account, it would say “unknown error,” and if I used any other email, it would just say “try again.” And using my phone number just results in me not being sent a code. I also don’t have access to any passkeys. When I emailed Roblox, the automated message said that the bot was never able to get rid of 2FA. Essentially saying that the support bot that reset all my passwords literally lied to me. It’s been about a couple weeks since this happened, and I’m still unable to log in. Is there any way I’m able to get my account back? I still have Roblox Premium active, so if I can’t log in again, it’ll just be draining my money because I have no way of canceling it.”
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first email is it saying it cant get rid of 2fa
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second one is the bot saying it was able to get rid of 2fa
- 2fa still being there
- the emails not working