For the past week, I’ve been experiencing issues regarding content maturity label rejections. Earlier today, one of my set labels has just been accepted after 3 false rejections. However, the game is still set as unavailable. You can’t search up the game and if you go to the game’s page, it says that the game is totally unavailable. This has completely killed my game which is an absolute bummer. I assume this is a bug because I’ve never seen anything like this happen to other people. The game would usually be back up. However, I seem to be the exception…
EDIT: I should probably add that the content maturity labels that kept getting rejected were all appealed. But doesn’t fix my problem!!!
Expected behavior
I wish for my game to be available for all to see again. It does not violate any of the content maturity guidelines and is accurately labelled.
you are not the only one this has happened to. your game is not permanently broken, but it is currently stuck in a “backend limbo” state.
when your content maturity questionnaire gets rejected multiple times (3 times in your case), the moderation system places a hard lock on the game’s universe. even though the automated system finally accepted your new label today, the main server cache and the discovery algorithm haven’t registered the update yet. they still think the game is locked.
here are the two standard developer workarounds to force the roblox backend to wake up and refresh your game’s status:
1. The “Dummy Publish” (Most Effective)
open your game in Roblox Studio. make a microscopic, meaningless change (like adding a single brick and then deleting it). go to File > Publish to Roblox. this forces the backend database to generate a new version history and almost always clears the cached “unavailable” lock.
2. The Privacy Toggle
go to your Creator Dashboard. change your game’s visibility from Public to Private. wait exactly 5-10 minutes. then, change it back to Public. this forces the web server to rewrite your game’s accessibility permissions.
if you try both of these and the game is still locked after a few hours, it means Trust & Safety placed a manual human hold on your universe due to the 3 previous rejections. if that’s the case, leaving this thread open in Bug Reports is your best bet, as a DevRel engineer will eventually have to clear the manual lock.
@Fr0ggity@hd40
Currently going through a similar issue here. There’s already an active thread on this with a Roblox staff member (LuaCow) who has been helping with these cases: devforum.roblox.com/t/game-stuck-on-pending-review/4726316. I reccomend making a reply with your issue there as well also including your place ID and universe ID.
My case is a little different. My game is already set for all ages and public. However, the game’s page itself doesn’t seem to be loading at all. The game has been put out of the algorithm too.
I’ve just learned yesterday that the reason why my game has been taken down was due to a mass report. A friend of mine sent me some screenshots of someone quite literally admitting to it.
I don’t understand how roblox would rather listen to a mass report instead of my appeals that have been accepted. I’ve literally had my content maturity labels accepted yet the game is still hard locked!!!
This is made me incredibly upset. I really don’t understand why the lock should be on my game in the first place. Here’s proof that my appeals of the maturity label have been accepted:
To any DevRel moderator out there, PLEASE I wish for my game’s hard lock to be lifted. I’ve done practically nothing wrong. My game is a victim of some bums off platform mass reporting my game because they felt like it.
A friend of mine who’s also a developer just had their game hard locked due to a content label rejection so its not just me… I really want to believe that this is a bug regarding game moderation and not some tedious process involving the moderation team
It has been 3 weeks.. My game has remained locked despite countless e-mails to support, despite the devforum posts, successful appeals regarding my label, my game still remains locked in some back end limbo. This has been happening to other creators and even friends of mine. This is killing games!!! There’s got to be a moderator out there who can surely help get our games out of this locked status.. Please anything helps!
