I have a game that has recently been taken down due to some content maturity label rejections which have since all been appealed and accepted. However, my game is still stuck as unavailable. People who try to join my game will see a page that says that it’s unavailable and the game won’t show up in discovery or the algorithm. I have tried numerous times to support appeals and they have yet to resolve my issue. I’ve tried many options as if it were a bug. However, I am unable to fix the game because of a lock that’s been put onto the game from moderation. This has completely killed off my game which has greatly frustrated me. I’ve made a post beforehand on this topic as if it were a bug which might be the case, but my game has yet to be fixed. The game is set as public and the label is set to Mild. There are no limits that I have put onto my game myself.
This video shows how it looks from a different perspective.
I’ve seen other people face this problem and have yet to have their games reinstated. There is something going on in the back end of Roblox that’s causing all of this and I want it to be fixed. It is under investigation though..
If proof is required, I have the appeal IDs here connected to the game.
3GtDGzPlD0aSY0WaQWEHjRVVi1q
3Gl26EWtQmlBBjFl7vboncA4uXf
Despite the accepted appeals, my game’s status has yet to be reverted. The game is still down!
I wish for a DevRel moderator to see the posts and have our games reinstated while this issue is being investigated. It’s actively killing so many games on the platform including mine.
Did the violation show up on the Violations & Appeals portal and did you submit an appeal through that path? If you submitted an appeal through the support form, it will take much longer
Yes, the violation did show up through the Violations & Appeals portal. They’ve all since been accepted though. I just don’t understand why my game has yet to be unlocked. I’ve also tried reaching out to regular support which has gotten nowhere. I did provide the IDs to the violations and appeals requests if you’d like to take a look at them.
This exact same situation is happening to me too. It’s a stale moderational state on Roblox’s side even after the appeals are accepted. It genuinely is astonishing to me that a multibillion-dollar company does not have any fallbacks/verification checks if the automatic moderation fails. Then we are stuck in an impossible support pipeline with no actual human communication that may take months to reach a resolution, despite, at least in my case, an extremley time sensative situation with 800-1k CCU now all pissed off at me. Genuinely, this timeline is absurd to me, and seeing how many people are reporting this with no resolution is also ridiculous.
Hello there, thank you for your patience while we were looking into a fix for this issue. We deployed a fix this week, and your game has now been restored. Please let us know if you run into this issue again!