Game servers are FORCED America, EU doesn't exist?.. only virginia, illinois, singapore

Bug Reports Roblox Application and Website Bugs
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In my game we use reserved servers, and we have majority EU players.
Not only in reserved servers, but in normal servers for some reason roblox is providing ONLY our game with American server regions OR singapore. Which happen to be the worst ping servers that can be given.
Specifically only Virginia, Illinois or Singapore.
This doesn’t happen to any other game within our space.. and thats been tested by our users, so we are wondering why we are the ones suffering from it;
No matter if the first person who joins a server is from EU, or any country. The server will always be one of these 3 regions.

Expected behavior

Prior to today, this didn’t happen. The first person who joined a server could get an EU host if he was from EU.
E.g. a person from the UK could join and use a London host.
The ping is detrimental to our players because majority are playing on 200+ ping. And our game can be categorised as competitive where network latency actually matters to a degree.

This bug seems to have only happened today, and one coincidence was that it happened straight after this other issue was fixed:

Our game had an issue where it didn’t show up on Recently played, or on Search
This was of course fixed today (within the last 12 hrs), however that’s also when the server host issue started happening. So im thinking they are possibly related

I did mention the bug didn’t happen to anyone else with a similar game to us, however they also did not experience the search/recently played issue.

A private message is associated with this bug report

1 Like
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observing this as a player for the game PHIGHTING!, i am in the UK and all of my private instance servers are forced to the US where normally they would be Hesse, Germany, and every other EU player is reporting the same.

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Upon further investigation
When players host with a VPN, no matter what the country is.. they seem to get the host from their USUAL host
Say a person from the UK uses a Netherlands VPN, their host will be England/London
This is very peculiar, but also unacceptable for roblox. Although im not sure why were being forced into American servers, it clearly shows that other servers are in fact available.
Its obvious this has to be a fault on roblox’s end

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I got a lot of reports from my players about this too in Elementalism.