Game stuck at 16+ despite Expedited review and 500+ Highly engaged users

My game Combined Arms has been stuck at 16+ despite applying for Expedited review nearly 2 weeks ago along with meeting the 500+ Highly engaged users. My only suspicion is that because the game briefly was taken down due to a chat error it hasn’t been placed back in queue.

Support tickets to Roblox have been unhelpful providing only copy pasted template responses.

Page URL: https://www.roblox.com/games/126821001007479/Combined-Arms

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Bumping this, made a similar post

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yes city boy this on my game too. its just disgusting because it already made me loose 800k robux revenue

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I’m experiencing a similar issue. It’s a huge shame.

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Been experiencing an identical issue for over 2 weeks.

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We’re facing a similar problem, our game has an All Ages rating currently but publishing any updates to it gives a warning that the rating will get moved back to 16+ despite the account meeting all the requirements!


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i’ve been getting this warning saying i’ll lose access to publish to 16+ users (not all ages, but 16+ users???)

my current publishing reach is 16+ and i’m set to lose that apparently lmao

published the game multiple times and it’s fine, seems like the warning message just appears no matter what

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It has over 3 weeks roblox. What are ya’ll even doing. There is no excuse for this

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its all good guys, the issue occurred to me for 2 days but then fixed automatically after. just wait a bit and ur all good. CITYY OBIIEWIG9REUHBTNY48

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“2 days”

It’s been over 3 weeks for us. Zero reponse from roblox.

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i think it goes all ages quick if you dont have slop games.

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Our project is by no means low effort slop. It’s linked in the OP

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Also bumping this. A large number of developers are currently experiencing this same issue.

My experience has been locked to 16+ and trusted friends only for two days following a sudden questionnaire rejection. As a verified studio, we previously maintained a strong player base and active community. However, our concurrent player count has dropped from 4.7K to just 390 players over the last few days due to this restriction.

Players are continuously complaining about the lack of access, and we have not received any updates or a speedier response from Roblox after updating the questionnaire again. Given the significant impact on our community and player count, I hope that Roblox will escalate this matter and provide an update as soon as possible… :frowning:


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I’m relieved that I wasn’t the only one with this problem, I have two new games that haven’t been unlocked for “all ages” for days, even though I’ve met the requirements :neutral_face:

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“СБЕГИ ОТ САХАРКА!” was banned and inaccessible to anyone except its creators. We appealed and the game was unbanned, but it remains 16+ and Trusted Friends.

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Same issue here. There’s already an active thread on this with a Roblox staff member (LuaCow) who has been helping with cases: devforum.roblox.com/t/game-stuck-on-pending-review/4726316. I reccomend making a reply with your issue there as well also including your place ID and universe ID.

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Issue finally resolved after weeks. I have no indication if it was naturally resolved or was helped by me making dev forum posts and comments. Best of luck to others experiencing the issue.

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