My game Combined Arms has been stuck at 16+ despite applying for Expedited review nearly 2 weeks ago along with meeting the 500+ Highly engaged users. My only suspicion is that because the game briefly was taken down due to a chat error it hasn’t been placed back in queue.
Support tickets to Roblox have been unhelpful providing only copy pasted template responses.
We’re facing a similar problem, our game has an All Ages rating currently but publishing any updates to it gives a warning that the rating will get moved back to 16+ despite the account meeting all the requirements!
Also bumping this. A large number of developers are currently experiencing this same issue.
My experience has been locked to 16+ and trusted friends only for two days following a sudden questionnaire rejection. As a verified studio, we previously maintained a strong player base and active community. However, our concurrent player count has dropped from 4.7K to just 390 players over the last few days due to this restriction.
Players are continuously complaining about the lack of access, and we have not received any updates or a speedier response from Roblox after updating the questionnaire again. Given the significant impact on our community and player count, I hope that Roblox will escalate this matter and provide an update as soon as possible…
I’m relieved that I wasn’t the only one with this problem, I have two new games that haven’t been unlocked for “all ages” for days, even though I’ve met the requirements
“СБЕГИ ОТ САХАРКА!” was banned and inaccessible to anyone except its creators. We appealed and the game was unbanned, but it remains 16+ and Trusted Friends.
Same issue here. There’s already an active thread on this with a Roblox staff member (LuaCow) who has been helping with cases: devforum.roblox.com/t/game-stuck-on-pending-review/4726316. I reccomend making a reply with your issue there as well also including your place ID and universe ID.
Issue finally resolved after weeks. I have no indication if it was naturally resolved or was helped by me making dev forum posts and comments. Best of luck to others experiencing the issue.