Game stuck at 16+ even though questionaire has been approve for all ages

[alexbrbYT (alex)]

Hello Roblox developer community, I need help:
My game is stuck on 16+ and trusted friends even though, I qualify for all ages publishing:

Another game that I have uploaded at the same time has no restrictions and is available for all users:

From what I can understand, your game needs 500+ real users. In my case 16+ game hasn’t yet reached 500 real players, however my other game didnt reach the 500+ real players but all ages could still play. I also tried to contact support about this but it got me nowhere other than ai chatbots that say the same thing over and over… I also tried to pay 1000 robux to remove restriction but it’s only giving me the 100,000 robux option, which I’m NOT doing. I’m hoping that a couple smarter guys out there can help me or explain. Thank you.

[AlmightyYumzy (YumGFX)]

Hey!
There are two different payments required to create a game.

The 100K payment is required to remove the 16+ age rating if you do not want to reach 500 engaged players on your game.

The second payment is required when you do not have a Plus subscription, that is, the 1K robux payment you were trying to locate.

However, I need more screenshots to understand why the other game is playable for all ages.

[FP_Copie (Copie)]

The reason you’re game is stuck at 16+ is a result of an update Roblox pushed out a couple weeks back.

Basically all new games by default are stuck at 16+ until they get 500 different highly engaged 16+ players in 60 days, then it can become all ages. And as Yum mentioned already, this can be bypassed by paying an 100k Robux fee.

Additionally you MUST pay 1k Robux to publish the game

So even though the questionnaire is set to be all ages, it won’t actually be all ages until you pay the 1k robux publish fee and meet the player requirement or the pay 100k bypass

Here’s Roblox’s Documentation on the update

[CranialTuberosity]

Been having this same issue for over a week, bug report here.

Game stuck on pending review

Hello, My game has been stuck on pending review under reach for more than a week. The game is complies with all the roblox guidelines and has been stuck on 16+ pending review for more than a week. [image] A private message is associated with this bug report

Game stuck on Pending Final Review under reach

My game is stuck at 16+ pending review, its been more than a week and its still stuck on pending review despite meeting all the criteria for all ages. [image] [image]

[FP_Copie (Copie)]

This differs slightly, as you have got the player requirement. I’m not sure if if the guy who posted this does because he didn’t show any screenshots with it completed he just mentioned the questionnaire being filled.

I’ve heard it can take 1-2 weeks approx for the paid fee so it might be similar waits, but defo keep an eye on it none the less.