Game Stuck on Pending Final Review

[iborgesdev (six)]

Our experience has been stuck on “Final review pending. Audience expansion will begin soon.” for almost two weeks.

The experience was originally restricted due to issues related to the TextService API and chat message filtering. Those issues have already been completely resolved, and the restriction itself has been lifted.

However, since then, the Audience Reach / Age Groups review has never progressed. The experience remains limited to 16+ and Trusted Friends, and the final review has not completed despite waiting for nearly two weeks.

We have already contacted Roblox Support regarding this issue, but our current problem is not the previous moderation restriction. The only remaining issue is that the Age Groups / Audience Reach review appears to be stuck indefinitely.

This delay is having a significant impact on our operations, as we have scheduled updates and audience expansion plans that cannot proceed while the review remains pending.

Steps / Context

• The experience was originally restricted due to issues related to the TextService API and chat message filtering.
• We fixed all of the reported issues, and the moderation restriction was removed.
• Since then, the experience has remained limited to 16+ and Trusted Friends.
• The Audience Reach page still displays “Final review pending. Audience expansion will begin soon.”
• This status has remained unchanged for almost two weeks, even though the original moderation issue has already been resolved.
• As a result, the experience cannot expand to the appropriate audience because the final review appears to be stuck.

Experience ID: 7618685732
Affected Place ID: 124924744052568
Game: https://www.roblox.com/pt/games/124924744052568/Vida-Brasileira-RP

Page URL: https://create.roblox.com/dashboard/creations/experiences/7618685732/audience-reach

[wiwkww92l2si2kwiwkwk (DeltaForce)]

this is a classic backend desync issue. your game is essentially stuck in a “zombie state”. the moderation system successfully cleared your TextService flag, but it failed to send the proper signal to the discovery and age-rating system to take your game out of the review queue.

​you did exactly the right thing by posting this in Bug Reports. standard zendesk support is completely useless for this specific issue because regular support agents do not have the backend tools to manually force a discovery queue refresh.

​while you wait for a roblox engineer to notice this thread and manually unstick your place, try forcing a system refresh yourself:

​alter the metadata: make a minor change to your game’s description or title and save it. ​force a new version hash: open the place in studio, move a single invisible part, and publish to roblox to generate a new version ID. ​retake the questionnaire: if the system allows you, completely redo the age rating questionnaire.

​sometimes pushing a fresh update forces the automated system to re-evaluate the place and kickstarts the stalled queue. if that doesn’t work, unfortunately, u just have to wait for DevRel/Engineers to see this bug report.

[iborgesdev (six)]

I dont know if was that what fixed, but the game indeed came back!

[LuaCow]

Your game finished its final review and is available to All Ages (as you noticed)!