Group clothing and UGC items archived after locked group was restored

On July 3rd my group “resting beneath” was locked due to the holder being connected to an account that was banned due to repeated violations and then was restored, but after it was restored, I noticed that all my clothing and UGC items were archived. I expected my group to be restored exactly as it was before it was locked, with all items remaining in my store

Instead, every item was archived, and I now have no way to restore them on my own. This appears to have happened as part of the restoration process rather than anything I did.

My group: resting beneath - Roblox



I did not include a photo of every item archived, as that would be a lot of images.
Unfortunately, I don’t know how to fix this issue on my own, It occurred after my group was locked and later restored. The problem happened automatically during or immediately after the restoration process.

Examples of items affected

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Bump
I am still experiencing the same issue. It has been approximately two weeks since I first reported it, and I am still waiting for assistance and a resolution.

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Hi @swallowthecandy @GrzejnikMarcin,

Thanks for the report! Your items have been restored. Please let us know if you run into any further issues.

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Can I ask why this process isn’t automated by now?

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Why don’t you take a more general approach, such as automatically unarchiving UGC items for all groups that have been restored, instead of fixing this case by case through DevForum bug reports?

This issue will continue to happen with marketplace items in all groups that are locked and later unlocked, and you will keep solving the same problem on an individual basis God knows how many more times. It is both inefficient and illogical :face_vomiting:

Considering you spent a whole month doing that instead of fixing the root cause:

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