No idea why this happened but it still didn’t go away after a week, i have Devs and commissions to pay using the group funds and its really frustrating
I’ve had this happen. This typically happens after you see a large increase in income. As far as I’m aware, it’s some form of fraud checking. It will release the funds in 14 days at most.
When it happened to me, it released the funds on the 14th day. Support also had nothing to say about it - they just told me to wait it out. You can try them if you want, but you’ll probably get the same answer.