Group Roles Page Displays "None" for Owner Despite Role Being Occupied

Bug Reports Roblox Application and Website Bugs
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Issue Description

When accessing the Members section of a Roblox group via the experience page or directly through the group page, the Owner role incorrectly shows “None” as if it’s unoccupied. However, clicking on the Owner role reveals that it does have a user assigned. This visual discrepancy may confuse, especially for users trying to identify the group’s leadership.

This issue is similar to a previously reported and closed bug: Group displaying “Owner” while none in role, but it seems to have resurfaced.

Reproduction Steps

  1. Go to any Roblox experience that is owned by a group.
  2. Click on the group name to open the group page.
  3. Navigate to the Members section.
  4. Click on Roles.
  5. Observe that the Owner role displays “None” instead of the correct username.
  6. Click on the Owner role – the correct owner is listed inside.

Expected Behavior

The Owner role should display the correct user’s username and avatar immediately in the roles list, without needing to click to see who occupies it.

Visual Aids:

A private message is associated with this bug report

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Hello @JuanGamerPlayz_RBLX , thank you for the report! Upon investigation we found that this is a separate scenario from the linked thread. It looks like a visual bug with that specific community’s owner role membership counter. If you notice it in any other communities please provide links to them and we’ll help get those fixed as well.

We’ll let you know once the issue is fixed.

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Hey @lm_gameon; Thank you for the response! I hope this can be fixed… And, as you said, I did find another community with the same problem:

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Replying to add another Roblox community that I found. To my surprise, it’s not only “Owner”, but also “Admin”, that is not being displayed:

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Another one was found with the same problem from the previous reply, where the Owner and Admin roles are both displaying as “None”:

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Hello @JuanGamerPlayz_RBLX we’ve made some changes to the membership count handling and have fixed all of the above community’s member counts for their respective roles.

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Heya @lm_gameon! How are you? Hopefully, you’re doing great!

WOOHOO! That’s some awesome news to hear… I thank you a bunch for the fixes. I haven’t been able to find any more of these communities since my previous reply. It’s honestly really weird as to how it was initially occurring for specific communities, but since there have been some redesigns going on, I hope it can be gone for a better visual quality of the user interface.

I’m going to mark your response as a “Solution” so the bug report can be closed. If I encounter this again, I’ll be sure to file a new ticket!

Thank you for everything and have a wonderful weekend! :blue_heart:

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