Group shows who owns it but not ranked correctly

[AstralNyra (Nyra)]

Hello.

I’m the owner of this group below

Tac's Creations

i was recently beamed and i requested a rollback to have ownership of the group given back to me. but after the rollback i noticed that my group was in a state of softlock with the ownership. The group shows i’m the owner but i’m ranked as a member

I can’t configure the group but i have access to editing games and doing payouts via the creator hub but i can’t rank people with the legacy roles when i temporarily lost access to the group when i was beamed and i can’t make newer announcements either because the current one is by the guy who stole the group which i have back

Most roles have been renamed and i wanna rename them back to the original ones

This is heavily affecting my moderation team and some of my testing team because when i lost the group they were kicked out of the group. If possible could you please fix this issue

Expected behavior

I should have complete control over my group/experiences

[AstralNyra (Nyra)]

Can anyone help me out here? it’s damaging the game as well since i can’t rank back my moderators

[nukespIash]

bump, please resolve this, beaming is really annoying to deal with especially when the group rollback doesn’t entirely work the first time

[Bestspyboy]

try using the “Change Owner” button to transfer ownership to a holder account?

[AstralNyra (Nyra)]

I’ve tried this before i just forgot to mention it in the post. i tried giving it to my alt and then my friend but i was met with a failed transfer request when i first got the group back

[AstralNyra (Nyra)]

Would it be recommended to contact support or wait for a staff to see this post?

[g8mzYT (g8mz)]

Bump cuz this guy is lowkey my only source of income and i uh need this please speed i need this

[Kalaka628]

roblox fix this asapasap!!!

[AstralNyra (Nyra)]

Another AI response. they genuinely can’t fix a mistake they did with my rollback and it’s heavily affecting me

[Nobie_dev]

Roblox if you are seeing this please resolve it ASAP.

[AstralNyra (Nyra)]

Roblox Support is refusing to fix my group. i gave them plenty of attachments & info showing whats wrong with my group + a link to a group where they can check manually. but they keep on responding like i don’t own the group even though i do because i’m LITERALLY shown that i own the group but not in the correct role

Can a roblox staff on the devfourm PLEASE help me out!

[AstralNyra (Nyra)]

hello!! can i please have some help over here. i know staff can see this

[ElusiveWind]

hey Nyra, sorry about the delay here. I’m looking into this now

[ElusiveWind]

@AstralNyra
We’ve manually corrected your incomplete owner access, I’m sorry for the inconvenience here.

Please confirm if you are able to manage your group now.

[AstralNyra (Nyra)]

Thank you! yes i’m able to manage my group now

[ElusiveWind]

Thanks for following up! Please reach out again if there’s any issues in the future