Group UGC items remain Archived and Cannot Be Sold after group restoration

[TheDreamFr (DreamStar)]

The owner account of two groups that I am an admin of was successfully restored after it was falsely linked to a banned account. The groups were later unlocked and restored too, but the group-owned assets, UGC avatar items and clothing, were not restored with them.

All affected assets are currently listed as Archived with the “Cannot Be Sold” status in the Creator Dashboard (see screenshots below).

Roblox Support informed us that everything had been restored. However, it is clear that the restoration process has not been fully completed, as this issue is still present.

Expected behavior:
Once the creator had their permanent suspension lifted, all of their items should be restored to a sellable/available state.

Actual behavior:
The group is restored, but the UGC avatar items remain archived and cannot be sold

Details of the associated Roblox Support ticket have been provided to staff in a private message. It contains correspondence with both Roblox Support and the Appeals Team regarding this issue.

Affected Groups

Community: ShopOneSky
Group ID: 284283613

ShopOneSky

Community: HeySkyfall’s Studio
Group ID: 6241903

HeySkyfall's Studio

I am a group administrator. The owner of both groups is HeySkyfall.

Could a Roblox staff member or a member of the Catalog Asset and UGC team please investigate this issue and restore all affected group-owned UGC avatar items and clothing? They can no longer be unarchived or put back on sale, and the issue has not yet been resolved.

A private message is associated with this bug report

[CowTheCow27]

Hi @TheDreamFr! Thanks for the report. We’ve restored your items for both groups and are currently looking deeper into the issue. Thank you for your patience!

[TheDreamFr (DreamStar)]

Thank you very much for the quick response and for restoring the items. We really appreciate you looking into this!

[PLAQIUSIR (ApexDeveloperQiu)]

Hello, @CowTheCow27, I’m sorry to bother you here. The situation I’m facing seems similar to that described in this post, but it’s also different. I would be very grateful if you could take a look at my post. Thank you very much indeed:

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